Dear Valued Customer,

We are reaching out to inform you about an important update to Massapequa Water District’s billing process. Due to unforeseen circumstances, our online payment portal has changed. The new portal continues to offer the same great benefits – including easy navigation, secure payment processing, and 24/7 access to your account information and bill payment.

Please note that the old portal is no longer available. To access the new portal, you will need to register using your Web ID and billing ZIP Code, both of which can be found on your bill. If you were previously enrolled in auto-pay, you will need to register for a new online account and set up auto-pay again.

There are convenience fees for online payment options, they are as described below:

• 2.75% of total bill for credit card payments
• flat fee of $ 0.50 for use of checking account

Remember, you also have the option to send in your bill payment by check or use our free payment window.

At this time, the District will continue to accept check and online payments for 2025 billing until Friday, August 7, 2026.  During the week of Monday, August 10, 2026 and Friday, August 14, 2026, cash is the only form of payment that will be accepted for 2025 billing.

Thank You.